Poor Service

l dropped off my car at 8:00am on the 13th of February 2015,at 9:56 i got a call informing me that the Technicians are busy with the vehicle and was only advised at 3pm that the vehicle will not be ready for collection and they do not have the part (fuel filter),its on back order.l honestly do not understand how some individuals get away with such incompetence as you will get an excuse that someone is trying to help you.You must not try in the service industry to help your valuable clients,you must just do it also considering that this was not my problem but they did not have stock and can't get me a loan car to continue with my job and life.The Manager downplayed the inconvenience and thought he was helping me by explaining the procedure,l am not interested in knowing what he has to do as that is his job,he must just do it and he failed to get me a loan car which is what l requested.Ford failed to honour a single request and had a lot of nothing to tell me as an excuse which l was less interested in.This is the second time that this is happenning with the same delearship as my car broke the V belt at 24 000km and nobody was able to explain and worst still did not get the loan car