Pathetic service received

I purchased a brand new Ford Focus ecoboost on June 15 2015 and have been experiencing issues since. No one ever contacts me without me requesting to be called but the latest issue was rather disturbing, on August 7 we drove to suncity upon arriving my vehicle refused to switch off. We spent the Saturday of our holiday at Ford Rustenberg which I have to commend Gavin on his excellent service and follow up calls, a big thank you to Gavin. We need salesman as dedicated as Gavin. Anyway i got back to Durban and contacted Johnathan Naidoo my salesman to discuss my dissapointment in the new vehicle seeing I am a female that travels 700 to 1000kms at a time alone, I was then told so does his wife and sister drive as well, to me that was arrogance. Eventually I was getting no joy from him, all he did was defend him self making this about him he then promised to get his manager to call me and that was the 14th August. It's now the 18th August and no one has called me. The customer service at Fury Ford Toti is absolutely pathetic. If it wasn't for paying customers like me do those people realise they wont have jobs.