Fury Ford Woodmead doesn't care!

<p>I've been a Ford customer for about six years now.</p> <p> </p> <p>I was ******* into buying a battery that I didn't need, and the Manager of the Ford Fury Woodmead branch didnt even bother replying to my email when I reached out to him to sort out this issues that had taken over a week!</p> <p> </p> <p>It all started when I took my car for service at Ford Fury Woodmead. When it came back from service my engine light was on (which means hazard to me) and one of the car's auto functionality was not working anymore. This was the first time this had happened on the car. It had never happened before I took it for service.</p> <p> </p> <p>I then took the car back to be fixed 3 times in a space of about 5 days, as the problem persisted. The dealership then decided that the problem was caused by the car battery (which was 2 yrs old and as a result was out of warranty, meaning I'd have to buy a new battery, and of course pay for all the labour involved).</p> <p> </p> <p>Given that I didnt want any more issues with the car I agreed that they replace the battery, on condition that it was the problem. Even after replacing the battery, the auto problem persisted, which meant that the battery was not the problem to start with. It was just used as a scapegoat.</p> <p> </p> <p>I sent an email to the dealership manager asking for my battery refund because I was made to buy a battery which I didnt need. He didn't even bother replying, I guess he was busy with other important customers.</p> <p> </p> <p>This is appalling! It's ****************, and Im not sure why such poor customer service should be tolerated. It's wrong that Ford wants to make up for their profit losses (kuga) by tricking customers into buying stuff they don't need. It's just VERY WRONG!</p>