Fury Ford does not want business
<p>Fury Ford Midrand does not want Clients.!!!!<br /> <br /> Dealer principal Nardus Venter words to me a client for years. "You and your company is not welcome to buy vehicles from my company" <br /> <br /> As a business person myself i get lots of clients which is unhappy with service but the cardinal rule in business is "a customer is always right" and you as business owner will do anything in your power to assure that your clients are always happy or if unhappy try to resolve issues because the servival of a business is dependend on clients and customer loyalty makes just good business sense. <br /> <br /> MY STORY:<br /> <br /> Over the last 2 years i bought 3 Ford bakkies, a Ford Fiesta and a Ford Kuga. i was exstreamly happy with all the vehicles except the Ford Kuga which i bought for my mom. The engine light was already on before i took owbership of the vehicle, Ford promised to resolve the issue and i took ownership the biggest mistake ever. i had problems with the vehicle for almost 4 months and Ford was unwilling to resolve the issues. This was not a second hand vehicle so expected much more. I got furious and wanted Ford to give me a new vehicle. The issues after months was resolved and i swore i would never buy a Ford in my life ever again. Months passed and i realised that the Ford Kuga was a serious problem car and loads of them burned out so i fully understand that Ford had a vehicle in their group of vehicles that gave serious problems. I December decided to buy another baklie and 3 pane vans for my Company.and decided to give Ford another chance to redeam themselfs. I filled in all the applications and submitted all my documentation. I went on holiday and when i got back in January i phoned the sales person to ask aabout the progress of my application. He said to me sorry sir i was stopped by my dealer Principal Nardus Venter because he does not want to do business with your Company. I was shocked that s company in todays economy was not willing to do business with a client because of issues i had with another vehicle. i would thought they would ve so glad that i returned after a bad expierence to do business with them again. So i decided to share my story especially with shareholders and owners of Fury Ford because your employees does not care about your business or brand and is damaging the reputation of a company. Never have i heard about a company declining business because a client was unhappy with them in the past. This guy obviously do not care about the company he works for.<br /> <br /> His decision did not effect me at all im just going 10km down the road to Lazurus Ford and going to buy exactly the same vehicles at the same price. But Fury Ford have just lost a deal for 4 vehicles and in the next 10 years lost en entire Company that buy 6 to 8 vehicles every 4 years. If i was a shareholder of Fury Ford i would be very concerned becuase i cannot be the only client which this guy is turning away. He obviously dont own equity in Fury Ford thats why he so quickly show the door to clients. <br /> <br /> Have anoyne else had an expierence like this? <br /> </p>