1 reviews | Active since Jun 2015
Worst Service ever!
I purchased my car from this dealership in 2011 and have been using this dealership for my service. For my 45000k.m service when I picked my car up my rear bumper had been scratched against a wall while moving my car. Upon me fetching my car nothing was mentioned until I complained. They then took my car in and did a back yard job in repairing my bumper. For my 75000km service my computer box was damaged and again I was given a lame story. Today being the 19th June 215 I took my car back to get the computer box issue sorted out. I asked that my car be ready by 12:00 as I have things to do. They decided to call me at a time which was convenient for them. Then to top things off their driver left me at work for me to find my own way back to their dealership. The time is nov17:35 and I'm in a taxi on the way to this useless dealership. I would never recommend this dealership to anybody as it is the worst place to service your car and when it comes to customer service.
Dear Mr Boshomane,
I sincerely apologise for the bad service you received at Fury Volkswagen Northcliff.
Thank you for bringing your concern to our attention. I will make contact with you personally to find a resolution regarding this matter, but I assure you that we will give this matter our full attention. As we would not want to loose you as a customer.
Warm Fury Volkswagen Regards
Hanco Smit
Customer Relations Manager
***
Dear Mr Boshomane,
I sincerely apologise for the bad service you received at Fury Volkswagen Northcliff.
Thank you for bringing your concern to our attention. I will make contact with you personally to find a resolution regarding this matter, but I assure you that we will give this matter our full attention. As we would not want to loose you as a customer.
Warm Fury Volkswagen Regards
Hanco Smit
Customer Relations Manager
***
