KJ
Kyle J

1 reviews | Active since Jun 2015

19 Jun 2015, 19:54

VW *** SERVICE

Booked my car in for a 60 000km service on Monday 15th June and was told that my fuel injectors were damaged and that my car should remain at the dealership as it cannot be driven as I would be damaging something else. My car is under warranty still and as I don't even have it for two years. Took out a excutive plan for my car to be serviced until 120 000km and no cost from my pocket would be charged but was told that this would be my last free charge, so what was the point for the excutive plan taken out just to pay more and to be **********. I was then told that I would be getting a courtesy vehicle but only after 3days as they don't have any vehicle to lend me for the time being. I was without a car for four days and got my car today on Friday 19th. Book not stamped to show it was serviced not even sure was my car even serviced. How the hell can you take your car for a service no papers given to say what was changed, when Last was it stamped to say when was serviced. Pathetic and useless dealership would not recommend my family or friends to go there ever again.

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Replies (1)
Fury Volkswagen Northcliff
Fury Volkswagen Northcliff's reply22 Jul 2015, 13:03
Official
Hello kylejansen14,

Dear Mr Jansen,

I sincerely apologise for the bad service you received at Fury Volkswagen Northcliff.

Thank you for bringing your concern to our attention. I will make contact with you personally to find a resolution regarding this matter, but I assure you that we will give this matter our full attention. As we would not want to lose you as a customer.

Warm Fury Volkswagen Regards

Hanco Smit
Customer Relations Manager
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