Poor customer service and feedback.

On 7 April 2015 I went to the Fury VW Northcliff dealer to look at a vehicle. I took the Tiguan for a test drive and app**** for vehicle finance the following day. The finance was approved on 8 April subsequent to confirmation and validation. After a delay of almost a day I was told on 10 April that all of a sudden there's another customer interested in the vehicle and I was required to pay a holding deposit of R2000 which I duly paid. On Monday, 13 April I had to phone them again for feedback after which I was told that I lost the vehicle to the other customer that I never knew existed until Friday 10 April. I find this to be really and utterly poor service especially considering the fact that I did all that was expected of me promptly and was never told about another customer until Friday afternoon just before 17h00. Had I known all this I would have started looking at another vehcile and now this whole experience has left a really bitter taste in my mouth.