MR
Monisha R
1 reviews | Active since Dec 2015
21 Dec 2015, 13:45
Pathetic Service
I purchased a vehicle from this dealership 28/08/2015. Despite several phone calls and even a visit back to the dealership we did not receive licencing documents or the disc. Promises were made to have the papers delivered to us but nothing was done and not even a phone call from them. The licence expired 30/11/2015 and I have now been told (21/12) this vehicle has to go for a roadworthy test...no apology or any sense of responsibility for this. Disgusting, pathetic customer service :-(
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Fury Volkswagen Northcliff's replyOfficial
23 Dec 2015, 13:22Hello MRamnath,
Dear Monisha,
Thank you for bringing this to our attention. We apologise for the delay in this matter. As arranged Carlos will drop off a permit for you today due to the fact that the licensing department is on strike at the moment.
Once again our apologies for this.
Kind Regards
Hanco Smit
CRM
Dear Monisha,
Thank you for bringing this to our attention. We apologise for the delay in this matter. As arranged Carlos will drop off a permit for you today due to the fact that the licensing department is on strike at the moment.
Once again our apologies for this.
Kind Regards
Hanco Smit
CRM
Fury Volkswagen Northcliff's reply23 Dec 2015, 13:22
Official
Hello MRamnath,
Dear Monisha,
Thank you for bringing this to our attention. We apologise for the delay in this matter. As arranged Carlos will drop off a permit for you today due to the fact that the licensing department is on strike at the moment.
Once again our apologies for this.
Kind Regards
Hanco Smit
CRM
Dear Monisha,
Thank you for bringing this to our attention. We apologise for the delay in this matter. As arranged Carlos will drop off a permit for you today due to the fact that the licensing department is on strike at the moment.
Once again our apologies for this.
Kind Regards
Hanco Smit
CRM