No feedback given on Extended Service Plan refund

I am really not happy with the service provided by Mr Leon Freeman,who a Risk and Credit Manager of Fury VW Northcliff,regarding my request for a refund on my extended service plan after my car was declared a write off before using the product.I formally lodged my requested on the 23 March 2015 but I have not recieved any feedback from Leon Freeman until today.I have been calling him,leaving messages and sending him emails that never get responded to.If I happen to find him on the phone he tells me to drop the phone and he would call back but he never did.This really disappoint me because I recieved a superb service from the sales consultants when I bought the car from the same branch when I bought the car.