No communication, they do not care about customers

Disappointing outcome once again with fury Nothcliff. I took my car in for a service beginning of Feb. they did not fill out the service book, even though I left it there for them in the car. and as I have a full maint plan, I asked them to sort out an issue for me. They did nothing..... They said they would have to order the part and would let me know in a few days. Well it has been months. I have called and emailed and no response and no one ever ever contacted me. for MONTHS!!!! Useless! even when I purchased the car the service I received was shocking to say the least. No after sales contact or anything. I love VW but I would never get another car from Fury northcliff even if it was for free. I just need my part and my book signed.....