1 reviews | Active since Jul 2013
Misdiagnosis
I took my car to this dealership because I was hearing a funny noise from my right side wheel. This is a nestle vehicle leased from avis, we had a an argument with the service manager last week because they didn't understand how a visit work plus nestle. Fin ally they for authorisation from a visit to fix the fender and changed the mag wheels as per they diagnosis on Monday 9th November. Until this point Leon had not called bit sent general messages that were not explaining the status in detail. I decided to call him Monday and he explained all that is above and told me that my car will be ready Tuesday the 11th. In Tuesday I got a call from him saying that they took the car for a test drive and it's still vibrating and they now think it's a drive shafts that needs to replaced.<br> I called the service manager Mr Wilde and he said the same thing. Which according to me means that they are guessing they don't know what's wrong. They **** and said it's because if a damaged mag wheels and now it's because of a slightly bent drive shaft. I am upset because they are playing a guessing game with me and it's frustrating now. Poor service,poor communication line. My car is still with themy.
