1 reviews | Active since Nov 2011
Dont buy from VW Fury Cresta Poor service & cars
Very bad service from Fury VW Northcliff, I bought a vehicle almost 2 weeks ago, The Sales Rep Nick left instantly without a call to say handing over. Was promised stuff and didnt feel like i received it. When i eventually fetched the car on 18/12/15, i said it's not the same car i test drove and was told it was. There is soo much of chips in the windscreen, nail was in the tyre, no mats, car had a damp smell and NO Disc present. after driving it for less than 100km, i hear a noise and stop at the BP Garage on William Nicol where the attendent says that it has a nail. I'm driving on the N1 one offramp from the Garage and my house when i hear this loud sound, which at the time i didnt knw wat it was until i stopped like 4km later at my place and saw that the Tyre had Blown. This morning i called and was told that the Sales Manager will call me back and instead his 2Ic calls me back. Disgusting service i have received and will never buy another vehicle from them & advise anyone not to buy from them. Nothing done b4 handover of vehicle to me cos all is closed for festive, no 80point check, nothing except a stinky valet.
Dear Sue,
Thank you for bringing your complaint to our attention. I am truly sorry that you experienced anything but great service from Fury Volkswagen Northcliff, as we pride ourselves on our service levels to our customers. We value you as our customer and will certainly ensure that every issue is addressed and rectified.
As per our telephone conversation this morning I will be attending to all of your concerns personally and will revert back to you during the course of today with a resolution.
Please do not hesitate to contact myself at any time. My contact details are as follows:
Jaco Boyens
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Kind regards
Jaco Boyens
Dealer Principal
Dear Sue,
Thank you for bringing your complaint to our attention. I am truly sorry that you experienced anything but great service from Fury Volkswagen Northcliff, as we pride ourselves on our service levels to our customers. We value you as our customer and will certainly ensure that every issue is addressed and rectified.
As per our telephone conversation this morning I will be attending to all of your concerns personally and will revert back to you during the course of today with a resolution.
Please do not hesitate to contact myself at any time. My contact details are as follows:
Jaco Boyens
***
***
***
Kind regards
Jaco Boyens
Dealer Principal
