Bad attitude & poor service from Fury VW Northclif

I was driving to work when I realized that my only 2 year Golf DSG Convertable car was changing gears automatically and putting me in danger. I immediately drove to Fury VW Northcliff as I bought the car there and they closer to my house to get them to check it out. I was told its a software/mechanical issue and I need to leave it as they need to check it. Get a message in the afternoon that it is not done and has to stay overnight and they'll be sending a driver to fetch me from work which I appreciated but when I asked what happens the following, how do I get to work, I get a bad attitude about hos VW is not in the mobile service so I have to make a plan as they don't even have a loan car and have so many other customers. What the hell am I to them? Not one of the clients? Another day later now and I still don't have my car but expected to find my own way between home and work. Im ****ed off with this dealership as this is a poor service for someone whose bought 2 cars from them.