Damaged car, ridiculous rates and non-existent customer service

Barely a greeting on a arrival when dropping my car off for service. No checks done, just given a form to sign and told to go wait by reception for the driver to take me to work. Over an hour passed and I had to arrange my own transport to go to work since only 1 driver was at work. Ridiculous labour rates! Car returned with scratches on driver-side mirror, rear boot with other scratches around the rest of the car. No interest by the dealership to address on the spot. Managers not interested in resolving trying to force me to return my car and leave in their care for over a day after this dreadful experience. Call centre agreed to have inspection of car done at my convenience - months later nothing has been done. In addition, the noise I asked them to identify and resolve is still present.