1 reviews | Active since Mar 2013
Get new staff
So I decided to take my vehicle to Mazda Fury Pinetown for a trade in and possibly purchase a new Mazda. Short version: Receptionist left such a bad taste in my mouth that it brings up the question, If Mazda Fury Pinetown's front of house is so rude and stubborn, would I want to deal with that sort of customer care going forward after purchasing a vehicle from them?
Long Version: Walked through the doors, greeted the receptionist who blatantly ignored me while she sat there on a call eating her Nik Naks. Since I decided that I did not want to be ignored anymore, I proceeded to the sales staff when the receptionist decided to acknowledge my existence and yelled out "come here first" - to which I declined. The sales staff advised that I need to sign in first and comp****. The receptionist refused to check our temperature as she seemed offended that she ignored us. She then proceeded to continue to eat her Nik Naks out of her little yellow container ignoring us again, and then proceeded to take a call mid-communication with her. Once we were done with the Sales staff we had ask the receptionist to move out of the way, as per social distancing protocols, as she stood against the railing at the doorway, yelling across the parking lot having a non-work related conversation.
Mazda Fury Pinetown should get rid of her and save the cash from her salary and distribute that to the sales staff as they do her work anyways. This would also reduce people getting put off by her improper behavior. Another option would be to spend a little bit more and get someone who has actual people s****s and that embody the will to work.
