Definitely NOT a compliment.

Dear Dealership Manager, complaints department or compliance department

I hope this message finds you well. I am writing to express my profound dissatisfaction with the service experience I recently encountered at Mazda Midrand.

Upon dropping off my car for its scheduled service, I was disheartened to note the absence of an inspection interview. Furthermore, I was not inquired about any specific concerns or issues that might require attention.

The agent assured me that the service would be completed by 12:30. Subsequently based on this, I had arranged my entire day around this. However, as the appointed time passed without any communication, I attempted to contact the dealership multiple times using the provided call line options. Regrettably, none of my calls were answered.

Seeking resolution, I contacted Mazda South Africa's customer care department, only to discover they faced similar challenges in reaching the dealership. After a considerable delay, an acquaintance of theirs was able to facilitate communication, indicating that my car was ready for collection.

Upon arrival, I addressed the issue of the unprofessional laughter during our conversation. The response provided about my car's status was baffling, citing external challenges such as water and electricity issues. Despite this, no effort was made to inform me of the situation.

To my surprise, upon reaching the dealership at 1:20pm, I learned that my car was not ready as initially communicated. The actual completion time was significantly later, causing inconvenience and frustration. I only received my car at 1:50pm. (An hour and 20 min later than originally communicated).

Given the unsatisfactory service experience and the apparent lack of communication, I regret to inform you that I will no longer consider Mazda Midrand for any future services or potential vehicle upgrades. This incident has left me with a lasting impression of subpar service, tarnishing my perception of an otherwise reputable brand.

I trust that you will investigate and address these concerns to ensure a more positive experience for future customers.