Disgusting service.

I would like to speak on the lack of professionalism experience at the Fury Isuzu Richards Bay branch, located at 23, 25 Alumina Allee St, Alton, Richards Bay, 3900, with contact number ***. On Monday, 2022.10.03, I took my Opel Mokka to Fury Isuzu Richards Bay. It was confirmed that the vehicle required an engine change, my insurance contacted me advising that Fury refused to install the new engine stating it must be taken to Engineers. I was finally contacted and advised they would send new engine. The vehicle was in their possession until Wednesday, 2022.10.26, upon collection, the vehicle still displayed an engine light which I notified them of, I was advised it was the thermostat, and it was corrected before I left, no further inspection was done. Every attempt to communicate with the branched, was blocked, which left me confused and frustrated. On Sunday,01.01.2023, I had a breakdown, and since it was a public holiday, I was not assisted. As I was driving, the vehicle almost caused a serious accident when engine bolts, which were not tight enough, came unloose, I contacted the nearest tow truck to tow my vehicle home. I made further attempts to contacted***) Ms. Loraine, my service attender, but for 2 days the receptionist said she is aware, but she doesn't want to talk. I don't know what has been done to my vehicle. I am being ignored and have not experienced the best customer service. My vehicle is stuck on my yard and there is no way of getting assistance *** . Please help.