The worst online shopping experience ever

<p>I purchased a 3.5kw inverter which was faulty. I returned it at my own expense for them to repair/replace. After claiming the product was fine, they then proceeded to ship the "wrong" inverter back to us - a smaller 2Kw inverter.</p> <p> </p> <p>After a long battle, they finally collected the wrong inverter and shipped back our inverter.</p> <p>The bad news was that it was still faulty. I shipped it back to them again, but then explained how they should test it (because they clearly didn't test it properly).</p> <p> </p> <p>They then admitted it's faulty and said they will send us a brand new product.</p> <p>When we received the "new" product, we were shocked to realise that they simply shipped back the faulty one which I indentified by the dents in the casing (caused by all the couriering up and down).</p> <p>Christine from FurtherMore was as shocked as me to hear that I never received a new inverter. Again, the product was collected and send back to them.</p> <p>After a week of investigations on their side her story changed to say that she was now informed that they simply replaced the internal electronics of the inverter with new components, but re-used my old casing (with it's dents). With that being said, the inverter with the "replaced" components were having the same faulty symptoms and finally the conceded it was a flaw in the product make/brand.</p> <p> </p> <p>At this point, they agreed to refund me.</p> <p> </p> <p>That was almost 4 months ago - I'm still waiting for the refund!!!!! Everytime I emailed them, Christine claim that they're close to being bankrupt and can't afford to pay me at the moment. Now she's just flat ignoring me.</p> <p> </p> <p>I have decided to lodge a complaint with the Ombudsman as this seems to be the only way I will ever be able to get my money back from them.</p> <p> </p> <p>My advice - stay as far away from FurtherMoreInc as you can.</p> <p> </p>