Shocking service from Clementine and Fanyana

I bought a bed from Clementine and bed was delivered on the 7th of August 2020. Later that night when I was assembling the bed, I notice that the bed was very dirty. Took pictures sent it to Clementine who acknowledge my complaint and told me the replacement bed will be delivered to me on the 11th as the 10th of August 2020 was a Holiday. Tuesday passed an no one from Furniture Mart came through.

Made a follow up with Clementine on the 12th of August , which she only rep**** on the 13th saying that she was not at work she will check the progress for me. Days passed and still no feedback, I made another follow up on the 15th of August and she rep**** and told me that the are out of stock but she has put in order for the bed. This is strange as I was promised delivery on the 11th, so am not sure by then if this bed existed or not.. As per usual no feedback given, I made another follow up on the 24th of August, this time the phone was no longer registered to Clementine and now I was dealing with Fanyana.. whom when I ask if I can speak to Clementine he told that he is aware of the complaint and would ask Clementine for feedback.. Again no feedback from both Fanyana and Clementine I made another follow up non the 2nd of September and still waiting for feedback.

Shocking service indeed. Why would a store sell dirty beds to their customers. I paid in full and now am being ignored when requesting for service.

If you can't assist me, can I please cancel this order and give me my money back and come and collect the dirty bed you bought to my house.

I will Shop around as you are not the only company that sells furniture.