AL
Anita L

1 reviews | Active since Sept 2020

03 Sept 2020, 17:29

Furnituremart Beds

I bought 2 queen sized beds last year December and the sales person was very helpful and made sure my beds were delivered with a few days. I was very happy with the beds and the service at that time.

I was told that the bed comes with warranty, and that the warranty slip was attached to the base of the bed. A month later i emailed them because my child had been playing in my room and tore off the warranty tag so i wanted to find out if there would be any challenges in the future because of this and told them i had kept the tag just in case. I never got a response from the sales person, in fact the amazing service i received when i wanted to buy the beds cash wasn't even there.

so no response from the sale person with regards to the "warranty tag" and no call back either. Earlier this year i then again sent another email about the condition of the "Restonic" beds that i had bought. it took a another month for me to get a call from someone and still they didn't give me any indication of what the next steps will need to be. Their beds look good and strong to the naked eye but after a few months the springs on both the beds are damaged as if there are 4 people sleeping on each bed. Their beds are not quality beds at all, and i now even doubt that these beds are RESTONIC beds. Their customer service is absolutely ******* when you need assistance. If youre looking for a bed rather go to a bed factory than Furnituremart.

3 months later - i still have not had any feedback whats o ever about the beds and if there is something that they can do....

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