Furniture Mart took our money

I would like to express the appalling service my wife and I have received from Furnituremart.... We purchased a couch online and have made full payment of the couch about 3 and half weeks ago, a lady by the name of Clementine was handling the sale and said to us she has placed the order for us and will keep in touch, this morning we called to find out on the progress of the our couch and delivery and we were advised Clementine is on leave and a guy by the name of Andile helped us whom advised that he will NOW only place an order for our couch at the warehouse, after being told 3 weeks ago that our couch was ordered only now the order is being placed, Andile said he will call me back in 5 min and its been 2 hours now and still no phone call, I am very angry with Furituremart as they keep making false promises and now we are been given the run around, can someone please call me to sort this out ASAP or I WANT my refund back immediately. I DO NOT OWE YOU GUYS a cent, all I want is my couch that I have paid for in full or atleast some service would be great and if I am asking for too much please by all means can you refund us our money and we will go elsewhere. I NEED THIS RESOLVED TODAY.