Laybuy cancellation

I was very dissatisfied at how my laybuy was handled at furniture mart mams mall.In January I laybuyed a bed and wanted something not more than R3500 I went to cancel my laybuy yesterday and the guy was so rude he says the cancellation policy states that they take 10% of total amount when cancelling a laybuy I payed R600 and they were gonna take R450 so that leaves me with 150.the guy who helped me just stood there and pretended that he did not know me as I asked why I was not told about this upon my first time. Iam so dissapointed and will never recommend anyone to buy anything from them big ****mers