HORRIBLE SERVICE

I Ordered a recliner from them and I received it on the 1st of March , when i opened it i did not receive the arms , i was told buy a gentleman that I had been communicating with via Whatsapp , he informed me that he will check with the warehouse, buy the 3rd of March i had no response from him and I messaged to find out what is happening and he told told he is not in and he will find out , the following day i was told the arms are in and i can come and collect it . The arms i received were damaged and yet again i had to drive there to sort it out. I made arrangements (in writing ) for them to drop off the new arms and it has been two weeks and they haven't dropped it off, I contacted the gentlemen i was initially speaking to he said he is struggling to get transport to drop it off, even though they are a furniture company that delivers there furniture , I attempted to get a hold of the manager (Jaco) who was not in apparently. I was really fed up at this point and tried to cancel the order and the manager was not in for that either .I followed up with the gentlemen via whatsapp and he said his not in and he thinks they wont cancel it unless I bring it in as i collected it, That should not be my responsibility TO BRING THE CHAIR TO THEM, as i have been up down with them for weeks. I have emailed the manager and still no response. I will be reversing any debits from them with the bank .