Dissapointed customer

I'm really dissapointed with FurnitureMart's service and the staff. I exchanged a table from the one I had bought but was of poor quality to another that seemed better and cheaper. Since I requested my my balance on the 12th of Dec 2021 up until now I haven't heard anything from you , I'm always speaking to one of your staff member Andile and he always comes up with a story about my refund. I would not recommend anyone to do business with FurnitureMart again, my journey with you since I first bought my table on the 23th of October 2021 to now has been a hassle. One of your members told me that your ORGANIZATION is a problem when it comes to refunds now I've seen it. The last time I wrote a review about the service and quality of the table then you quickly begged me to retract it and I did but I can see that professionalism is lacking.