They didn't see my payment in their bank account so I wasn't important enough to investigate a problem that I was having after I sent them a proof of payment.

I found this company and decided to order something small as I read their reviews and I wasn't confident about the company but I believe that all companies make mistakes and that I should give them a try.

I wish I never did! I spent 2 days fighting for their attention to confirm that they have received my payment. I especially paid from my Nedbank account to ensure faster payment. The next day I called and they still had not received my payment. I continued calling asking for an update and realised that something wasn't quite right because I knew payment had to have gone through already, All I got from Furniture Liquidation was that they can't help me, after I had sent the proof of payment, I then harassed the company and finally a manager decided to pick up the phone after I had raised my voice at the admin/reception ladies. I then phoned Nedbank and they confirmed that the payment was made to payfast, a payment portal that Furniture liquidation uses and Nedbank confirmed that the payment has gone through. I sent and email to The manager that was helpful that then sent the proof of payment to someone else to get investigated.

This person rep**** with the following: HI Shanee Thank you for order J , however we don’t see payment reflecting on our end and after a little investigation we see that the account number on the proof attached doesn’t match Furniture Liquidation Warehouse Banking Details that were automatically sent to you upon completing the online order. I see you CC Payfast in the previous email however you never choose that option so Payfast won’t be able to help and the Payfast banking details don’t match either. Please kindly see on your end as the payment wasn’t made to us nor Payfast J Thank you!

This is weird as I had just gotten of the phone with Payfast and they linked the payment and confirmed that they have let the merchant know about the payment that was made. I feel like this was bad service and a problem that I should have not been resolving. I will never ever recommend this company to anyone.