Furniture liquidation warehouse does not care about its customers

On 25/04/2021 I bought a bed for my almost 2 year old daughter and arranged for delivery on Tuesday 4 May 2021 to my house. Tuesday we phoned to enquire more or less what time to expect the bed they said they will contact warehouse and will call back. They only phoned back at 14:30 to say sorry the bed that was assembled for us is broken and they would only be getting stock in 3 months. I said I could not wait for 3 months and then I was told to take the broken bed instead. I responded i could not risk letting my 2 year old sleep on a broken bed and instead that I receive a refund immediately. I was told that the refund would be in my account in 2 days, 3 days at most. This morning my husband phoned to enquire as it was not in my account and they said the person I had to speak to was away and would only be available at 15:00 and I should call back if there was still nothing by then. At 15:00 I had still receiced nothing so he phoned again and the woman we needed to speak was now busy so we decided to drive there where the woman said that payment were processed that day so it should reflect the next day. This was in contradiction with what was said over the phone where they said it was processed earlier. This is the most terrible customer experience I have ever had. They wouldn't even give proof of payment after we requested it and the woman was very rude.