Disgusting product quality and service!

I purchased a bedroom suite 3 months ago, it arrived 3 months later, completely damaged, stained and torn. After several attempts to have this situation resolved, first by requesting a new headboard and pedestals, they refused to exchange the items for new ones in an appropriate condition. We then requested a full refund, emails and phone calls were exchanged from pillar to post, both store and operations managers with no resolution. Only to be told to go buy additional cleaner to remove the stains. The service has been appauling and the empty promises and lack of resolution to the problem is UNACCEPTABLE! It is unfortunate that this post cannot include photographs, but I will be posting photos on their social media pages. This is why people are reluctant to supporting smaller businesses!