Disappointed

On 10 November 2022 I visited the Bedfordview branch of Furniture Liquidation Warehouse. I bought a single bed set with a mattress and paid in cash. The sales representative promised to facilitate delivery for the next business day, which was a Friday. The delivery was not attempted on the Friday as arranged and no notification explaining the delay was received. On Saturday morning, I sent an enquiry via Whatsapp. The sales representative answered the enquiry with a phone call and explained that the rain had made delivery a challenge. She assured me that delivery will be done later that same day. Again, the delivery arrangement was not honoured. On Monday morning I tried to contact the branch via phone, with no answer. I contacted them through Whatsapp again, after which the sales representative phoned back assuring me that the delivery will take place later that same day. Upon the delivery driver’s arrival at 16:30, he informed me that he did in fact attempt the delivery on the Saturday as agreed. However, he could not reach me by phone to notify me of his intent to deliver the order. He was even kind enough to try and phone me again on Sunday. After I checked the invoice I noticed that the sales representative had not captured my contact number correctly. It was basically impossible for anyone to have contacted me. After the delivery was finally unloaded I noticed that the mattress, which was paid for on the Thursday prior, was not loaded. This meant that another painful, possibly unsuccessful attempt to contact someone had to be initiated. The absolute incompetence and lack of communication received from this business is appalling and unacceptable.