EM
EMZO M

1 reviews | Active since Jan 2018

01 May 2021, 06:20

Customer service sucks

I made a laybye with Joburg branch n paid it in full but didn't take possession of the goods so I decided to cancel it, i have been waiting for my refund wjich they said 7days but now its more than that and no one is willing to help me they don't respond to emails the managers number he is always not available.

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Replies (2)
EM
EMZO M's update01 May 2021, 06:34
Reviewer Update
Why are they charging for cancelation of a laybye 10% while consumer acts stated that hey must charge 1% i don't understand.
EM
EMZO M's update26 May 2021, 15:14
Reviewer Update
till today i have been waiting for an explanation why are we charged 10% cancellation fee instead of 1%