Couches

Hi my name is Joyce Mohoase, I eperince a bad Service at Furniture Liquidation Warehouse, Main Reef. It started 05 December went to pay the balance of R10000.00, telling me the couches that I ordered not arrived yet, actually because of Covid, the suppliers did not deliver, so I must choose what it is in the shop. Nicely I saw couches That I also like it, On the 09 December I went to tell them that tomorrow I am coming to fetch my couches, Ok, they said to me I should have told them in three working days before, so I have to wait. On the 15th December I asked for the refund because those couches that I chose for December surely the stock was there. No, not to me, The took my banking details till today. I phone them looking for the manager that she is not available all the time. Panashe, I don't understand that guy, he is full of empty promises. I wanted to surprise my family with new couches to Northwest, I am disappointed with this shop. I wish I found the manager, I don't know by now where would I be. I end up telling them the truth at that the surprise indeed surprised me.