Bad service for online order

Disappointing service for an online purchase. Bought an item online for over a month, no fulfilment of order to this date. Only a single correspondence mail was received, ever since I placed the order. No progress status update/s to the customer.

I have attempted endlessly to contact via email and voice call.The online contact number just keeps ringing and forwards to voicemail.

First worst experience for an online order with this store. I would rather buy directly at a branch; which has previously been a positive customer experience for myself.