Bad service 😞

On the 16th of June 2022. I went to buy a Bed and corner couch at FLW in Boksburg Gauteng. I paid cash and e-mailed them my proof of payment right there in the store. I was promised to have these items delivered after 3 working day, however, that took longer and I had to call them and find out what was the delay.

Indeed the items were delivered on the 24th June 2022, but the couches were not matching. I called and informed the manager, they requested photos, I sent them and yes it was confirmed that they mixed them from warehouse and they will change it ASAP. After 3 days they brought the wrong couches again 27th June 2022. I turned them back. Manager called and said he's offering to give the piece that is on the store as display and discounts the price by R1000.00, this was on the 30th June 2022. That was fair, I accept. I went to the store to check if no damages on that piece. I found few which were not the issue to me as it was disconnected.

The next day 1st July 2022, they didn't call me as promised. I called back and asked why they not delivering cos I'm expected to move out from my old place to Tzaneen. The person answered the phone said the deal is to give me the whole set of couch on a display not only the piece that I needed. How the deal changed and why all of sudden? I don't know. Unfortunately I had to ask for my refund cos they were making this whole thing sound or seem to be my fault whilst they were at fault here. I hope that I will get my refund as soon as possible cos they said they can't pay me while the couch is still with me. I'm glad they took it and I am hoping that I won't be chasing after my refund,cos it looks like with them we should always push them like wheelbarrows to get things done.