Appalling quality!!!

We purchased over R40 000 worth of goods from your Umhlanga store, KZN back in 2006, one of the items was a genuine leather lounge suite. The lounge suite started to peel and crack at the base of the cushions and now after time almost the entire lounge suite has cracked and peeled excessively, we went back to your Gateway branch in 2011 to tell the salesman who sold us the furniture about the situation and that we could not find our original invoice, he responded saying \there's nothing they can do as Durban is humid and makes leather crack from time to time"";as he cannot find our purchase on the system!\"""