Poor service and poor quality goods

I Bought 3 Headboard and the delivery conditions says 7-15 working days. It took them 3 months to deliver. The 3 Headboard delivered 1 was wrong with a size and design. They came and changed it after a month, the quality is too bad, the design is not what i wanted. On my items there was also a chest of drawer. Firstly the chest of drawer delivered was faulty and the doors couldn't open freely and I requested knobs as handles. They took a chest of drawer with normal handles and took out handles to put knobs at each holes leaving the other holes open, tried to cover the other holes with a paint and you could see. After a month they came to change it and brought a small chest of drawer which fell apart on 2 drawers the other day. When they delivered the small drawer, they promised to refund me . 2 weeks later no refund, nothing from them. I want them to come and collect it and refund me full price and also collect the headboard and refund me. I want to advise people to never buy at Furniture avenue silverton unless if you are donating your money, for the poor service and quality of their goods.

Please help me. I need refund for my drawer and for them to change the head as per my specification or refund me

please help Hello Peter, they are aware of everything and I always have to be the one to follow up. the new lady that i have been speaking to is at least helpful