THIS COMPANY IS A HOAX. FURNITURE ARTISAN STOLE MY MONEY.

6 MONTHS LATER - I DON'T HAVE THE BED I ORDERED AND PAID FOR AND I CANNOT GET MY MONEY BACK.

I ordered a bed from Furniture Artisans (FA) and paid a deposit on this bed on 11 August 2020, (refer to screenshot below). I had informed them that I only needed delivery of my bed in December so there would be no rush. The FA team agreed and acknowledged receipt of my deposit. I also followed up on my order 2 months (screenshot of comms attached) before the proposed delivery date of the first week of December 2020 and again, they responded diligently confirmed this was still on track.

Problems started being evident when I sent a follow up email 2 weeks before to confirm if they would be delivering my bed that week as promised... silence. Only on my 3rd or 4th follow up did I receive a call from the store manager, Ben who apologised for the delayed response and said a bed would be delivered on Friday that week.

Guys, I slept on the floor for 3 weeks after my move. FA made numerous promises of delivery that remained unfulfilled over the next few weeks. The week of Christmas, I received a call from the factory Manager Xolani, who then claimed their factory was unfortunately closed and they could not deliver the bed because the one they had made was not stable and of poor quality. He then agreed that they would refund me for my deposit and I could go purchase a bed. I was asked to send an email to their team with my details for a refund.

Now almost 6 months from when I placed my order, FA has blocked my number and they are not responding to my emails. My only remaining course of action is to file a police report and get a lawyer on it. These guys are bogus and I would definitely recommend that you don't lose your money to them. I am doubtful if I will ever get my money back.

I would not recommend that you do business with them. I have attached my proof - this is not a false claim to make them look bad.