Shocking and Disappointing Service from Furnicraft

On 28 January 2016, I ordered a chest of drawers from the N1 City branch. I was told that this was a waiting period of three weeks. When I called to follow up, I was told that it would not be long. Then after this time period I called again and was told that it is four weeks? I waited and then I was told that delivery is not included in the price I paid and I was apparently told this. I then paid the amount and in my email I stated I am available after 5. I was called at work today, Monday morning at 10am and told that I need to be home for the delivery. I said that I am at work after 5 and they said that they do not deliver after 5 and on weekends. I offered to drive home in my lunch hour and then was told that they cannot guarantee the time. I was then asked to be on standby in case the delivery guy comes? I could not do that and said I am at work and this is not what I signed up for as I am a customer so I am not sure how I can solve the problem in getting the goods I paid for? Shireen then raises her voices and said in a patronising tone that there are many other customers too??? The Customer Care line on website does not work and I am still without the purchased item