pathetic service, Furnicraft Kuilsriver acess Park and their Head office

Made a purchase in 2 march2016 used my debit card for the purchase of R4100, went back after 4 weeks of waiting for my furniture, the salesman called Saliem helped and said they have a suplier problem offerd to refund all my money, he atempted a revesal on my card, and was unable to, according to him my card never gave him a reversal option on the swipe machine in the shop, he then used my sisters card to do the reversal and said it will work as her card gave a refund option on the swipe machine! (1) the salesman had to know you cannot refund onto an account that wasnt debited for the purchase. After 1 month of strugling recalled Saliem asked him for his headoffice number (2) he gave me a wrong number refusd to give me the right number, told me customers are not allowed to contact thier head office directly!. I had to fone another branch to get thier number. So I got there number spoke to Galiema, at there head office who also wasnt to helpfull, only returned my calls when I called her, had a very horrible attitude telefonically, gave me the run around making me believe she is on my side, but untill today Galiema was not sucessfull in the situation(3) told me "the problem started when YOU PEOPLE gave shaliem a difrent card to do the reversal on, Saliem also told us in the shop the money will take about 3-4 working days to be in the account, When I sopke to galiema, she said he would never of said that brcause they tell thier staff it takes 10-15 working days, but till today on 13/5/16 I havent recieved my money.and the reversal was done on the. 2/4/16 (4) And no communication from furnicrafts side, now I must make calls back and forth to joburg from a cellfone, go in and out of banks to get my money. And the problem started with shaliem with his lies, unprofesionalm and incompetence in doing his work