AF
Andy F

1 reviews | Active since Oct 2015

19 Oct 2015, 11:48

Unable to supply accommodation

I have been a member of Funseekers for many years. Over the years I have managed to get accommodation 4 times and then NEVER where I wanted accommodation. I have ALWAYS had to compromise.<br> On 2 occasions I have been told that I will lose points because my points are un-used and due to expire. -- this despite there be being no availability of accommodation. It is not even that I am trying to get accommodation during peak times.<br> <br> I tried again now to get accommodation in the Cape Town area during November. There is no availability and I have again been told that my points will expire end December unless I use them. This is the second request this year where accommodation is not available. I have looked for alternative accommodation availability and there is simply none at any resort I could possibly reach. Funseekers is great at increasing the annual fees and insisting on prompt payment but they do not keep their side of the deal and cannot provide the accommodation we have pre-purchased.<br>

0
Replies (1)
Funseekers International
Funseekers International's reply20 Oct 2015, 13:08
Official
Hello andyfuller,

An agent will be in contact with you. Send future requests well in advance to avoid disappointment and supply your agent with time to find suitable accommodation.

Regards
Funseekers