Heartless and Greedy

I booked a holiday through funseekers in Durban, which coming to the date of the holiday, Durban has a natural disaster and the goverment declares it a disaster area. I have asked funseekers to move the dates to another date when the place is no longer declared a disaster to travel to. But Funseeker being heartless is rather saying, regardless of the thousands of rands I pay them yearly I must pay cancellation fees and cancel the holiday or loose a whole years point 411.