Unresolved service delivery, billing documentation, and missed commitment to resolve

This is my personal experience as a client.

On 30 April 2025, at the JJ Conference Centre in Cape Town, I paid R10,000 by credit card to Van Studios for their Funnel Junkie programme.

According to the onboarding email, the service included weekly Zoom sessions, monthly networking, hackathons, community access, and onboarding support.

After payment, I received a receipt but no tax invoice. In August 2025, I was informed that the BOT system — which by that stage had become central to the programme — was not included. I accepted an upsell of R5,000 per month. I again received a receipt, but no invoice.

During this period, amounts were debited for approximately two months, despite no debit order authorisation having been provided by me. The BOT system was eventually provided, however I was unable to implement or use it.

Over several months, communication became increasingly difficult. I repeatedly requested: Tax invoices A statement of account A discussion with senior management regarding service delivery

These requests were not responded to.

On 8 November 2025, I received an SMS notification stating that my Funnel Junkie membership had been cancelled. I was also removed from all associated communities by the senior manager.

Following the cancellation, I requested access to and/or migration of my website and associated data. Despite these requests, I have not received the information or assistance required to retrieve or migrate my website, which remains unresolved and is my primary concern going forward.

Approximately two weeks ago, Van Studios publicly acknowledged these issues on Google Reviews and stated that a senior manager would contact me within three business days to provide a statement of account and address resolution. This did not occur. As at the date of this complaint, I have received no contact and no written resolution.

I am posting this to document my experience and the ongoing lack of resolution.