Poor and dishonest business ethic

I have ordered from Lady Secreto before, the service and quality was good. My latest order however is a no -show. Ordered and paid on 18 April, I queried post seeing notice of their closure online and got an email response on the 5 May stating the owner Hanri Steyl will come back to me in a week ot two. It is now the 22 May and no feedback. I purchased the goods as a birthday gift... I am so frustrated! Just pay the money back if you can't fufil the order!!!! I can't just forgo R1400 of my hard earned money! Amazing how her other online business funkyfeather.net which sells very similar items seems to be operating OK!