EH
Emma H

1 reviews | Active since Nov 2014

17 Jul 2017, 12:34

Will I ever get my money back??

<p>I placed my order on the 25th of February 2017 with Funky Tights. I then received an email on the 10th of March saying that my order will not be ready within the given 7-14 working days, with apologies and that i would be notified of the progress. I was impressed by this and thought I was dealing with a caring, efficient company. I opted to wait until what I'd ordered arrives, not realising it would be MONTHS still to wait.</p> <p>Eventually, on the 13th of June I emailed ********** (the email address which I received the previous email from) asking if they have any idea when I'll be receiving my order. No reply. A week later, I forwarded that email to ********** I received a vague reply the next day and was asked if I wanted to see a stocklist. I rep**** asking for a refund instead, as it had been nearly four months and it was getting ridiculous. I sent my banking details via email on the 21st of June and was told it could take up to seven days for the money and proof of payment to be sent. Nothing... I emailed again on the 29th of June, asking to be given the status of my refund. The reply said "Let me check on this for you and revert". Again, nothing...</p> <p>Then I decided to start phoning, as maybe speaking to someone would help. I phoned on the 5th and 6th of July to ask what was going on. I was told both times that my order comes up as having been refunded and that they will speak to the "finance lady" and get back to me. No such luck. I phoned again on Friday the 7th and was told that I should receive my money and proof of payment by the end of the day. Not to my surprise, still nothing. I phoned again last week inquiring about this and was told that my order has been refunded, according to the system, but they will look into it. I phoned for the last time on Friday (14th of July) to be told that they couldn't find any proof of payment from their side and that my refund would be done by the end of the day.</p> <p>I am at my wit's end! What do I need to do to get MY money back?? I am shocked to see that I am not the only one this is happening to, yet it keeps on happening.</p> <p>Hope I get a reply!</p>

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