******* and *****! SHOCKING!

<p>After reading all the complaints on Hello Peter and realising this company is doing the same as what they are to me, to everyone, I have felt the need to share my terrible experience. Also, as a side note, Funky Tights Facebook page MONITORS visitors posts, which means they do not publish negative posts, giving them a false sense of 'Customer Satisfaction'. That is also why I am here to share my frustrations and experience.</p> <p> </p> <p>Order History:</p> <p> </p> <p>March 17- Ordered (A very LARGE order) and paid immediatly. Sent email for confirmation of delivery 7-14 working days ( which should be 7 April)</p> <p> </p> <p>12 April- email Funky Tights for my order. Receive a reply to say stuff is stuck at customs and gave me the option to wait, change order to what is available or for a refund.</p> <p>I waited a few more days before responding.</p> <p> </p> <p>18 April- responded to their email. Asked what they DO have available from my order.</p> <p>19 April- Monique Rep**** with what was available. I decided I would be patient and wait a bit more because Monique kept saying that the item should be released from Customs within the next week.</p> <p> </p> <p>3 May- Items still 'not released from customs'. I emailed Monique and asked her to send me what they did have of my order in the mean time. she approved and said she would send me a tracking number shortly.</p> <p> </p> <p>9 May (5 Days after Monique said she would send a tracking number!) I emailed asking where was my tracking number. Monique rep**** and said she will check on it and revert "shortly".</p> <p> </p> <p>15 May (5 DAYS AFTER I WAS TOLD I WOULD GET A TRACKING NUMBER "SHORTLY") I emailed Monique and shared my absolute disgust in the terrible lack of customer service and demanded a refund. Monique rep**** with the EXACT same thing she had been telling me for the last 2 months "We are still waiting on this to clear customs. We do have other items in stock, which we can send a list to you? We are hoping that it will be this week but should you prefer a refund please send us your banking details."</p> <p>I reminded her that I told her i wanted the items from my order thate WERE avilable and she said she would send a tracking number to me 2 weeks ago! she had been telling me that the items at customs would clear within a week for the last month and a half! reiterated the fact i want my money back.</p> <p> </p> <p>16 May: I emailed asking when I would get my refund- No response</p> <p>17 May: Again I asked where my refund was. Monique said it has been sent to the finance department and would clear in 1-2 days</p> <p>22 May: Still no refund! emailed and asked for my refund AGAIN. Monique rep**** and said she has sent it to finance and she would send pop the same day.</p> <p>23 May: No pop received and no refund received. I emailed them AGAIN asking for it.- No response</p> <p>24 May; I emailed AGAIN for my refund and also said I will report them to the consumer commision if i do not receive me refund the same day. Monique rep**** and said she will send it to Finaance and she is sure it has been done and she will send pop.</p> <p>Today- 25 May. STILL nothing received, emailed AGAIN. Received a response saying they see I paid via Payfast so payfast has to refund me. they will follow up and get back to me.</p> <p> </p> <p>The money came came from ME to THEM. it doesnt matter if i paid via payfast, theyneed to pay ME back, not payfast?! makes no sense!!</p> <p> </p> <p>Please be warned everyone. This company does NOThave its customer best interests at heart AT ALL!!!!</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>