CS
Catherine S

1 reviews | Active since Apr 2017

26 Apr 2017, 17:06

Terrible Service, No Delivery

<p>I didn't know customer service and service delivery could be this bad. I have waited for 2 and a half month, sent numerous emails, and was told my order was stuck in customs, then then more recently, that the order was busy being packed. But still nothing. Eventually I phoned and was told that - despite the previous email - my tights were still in an order which was stuck in customs! When asked why I was told they were being packed, no explanation was offered. And no solution. Now, over a month later, I have still not received my tights. I SERIOUSLY SUGGEST that no one risk ordering tights from this company.</p>

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Replies (4)
Funky Tights
Funky Tights's reply26 Apr 2017, 17:18
Official

Good day,

Thank you for your review, we appreciate your feedback. However you have not provided any details for me to follow up on your order. Please can you send me your order number so that I can see what is going on for you.

Thank you

CS
Catherine S's update05 May 2017, 09:52
Reviewer Update

I emailed you before posting this review, and have since emailed you. I have received no response to either. Would you mind explaining why?

Funky Tights
Funky Tights's reply05 May 2017, 10:07
Official

Clearly we don't seem to be getting your emails as we reply to every email that we get. Please send me your order number so that I can make contact with you.

CS
Catherine S's update05 May 2017, 10:09
Reviewer Update

Please check that your ********** email is working correctly. I have now emailed Monique's personal email requesting a refund.