Terrible service - false promises

<p>I ordered 4 pairs of tights on 8 Feb. After a month, I had to enquire after them, before I was informed that they were delayed at customs. I have sent so many mails and phoned to follow up on my paid for order (this is never initiated from Funky Tight's side). They have repeatedly told me "we're expecting the delivery to be released this week" - but week after week, there is nothing, and I have to follow up.</p> <p> </p> <p>I was told a week ago by Monique from Funky Tights that they were definitely getting the order for two of the tights I ordered this week, and that they would refund for the other two as they didn't know how much longer they would be "delayed at customs" - apparently it can take up to 16 weeks!</p> <p> </p> <p>Unsurprisingly I heard nothing about my order & refund on the Monday as promised, and had to enquire about it. There is still NO SIGN of my refund, still no answer as to when I will get the other two tights that they were "defintely getting in this week".</p> <p> </p> <p>I seriously have never experienced customer service as bad as this before. It feels as if it is some sort of ****. And it really feels as if they do not care, and have no problem lying to customers and stringing them along week after week. Extremely frustrated & disappointed!</p> <p> </p>