1 reviews | Active since Aug 2015
Terrible service
<p>I placed my order on 25 November, and I'm still wainting! 2 Months is A BIT PATHETI****here excuse, it's been held at customs. What kind of business is this anyway?? They take ages to respond to my emails enquiring as to the wherabouts of my order. You would think they could have orderd mopre stock in by now. I wouldn't waste my money or sanity on this company.</p>
Hi Sue,
Thank you for your feedback, we have sent you numerous emails with regards to your order as well as the customs delay we are experiencing. We are very frustrated and have 4 shipments stuck at customs, and this delay is out of our control. We do state on our website that we can experience delays from time to time. We have escalated this with the relevant parties.
I will also follow up internally with why emails have taken long to be rep**** to, but we do have a policy to reply to every email on our system.
We have contacted you telephonically to resolve this. Apologies for the inconvenience caused.
Hi Sue,
Thank you for your feedback, we have sent you numerous emails with regards to your order as well as the customs delay we are experiencing. We are very frustrated and have 4 shipments stuck at customs, and this delay is out of our control. We do state on our website that we can experience delays from time to time. We have escalated this with the relevant parties.
I will also follow up internally with why emails have taken long to be rep**** to, but we do have a policy to reply to every email on our system.
We have contacted you telephonically to resolve this. Apologies for the inconvenience caused.
Hi Sue,
Thank you for your feedback, we have sent you numerous emails with regards to your order as well as the customs delay we are experiencing. We are very frustrated and have 4 shipments stuck at customs, and this delay is out of our control. We do state on our website that we can experience delays from time to time. We have escalated this with the relevant parties.
I will also follow up internally with why emails have taken long to be rep**** to, but we do have a policy to reply to every email on our system.
We have contacted you telephonically to resolve this. Apologies for the inconvenience caused.
Hi Sue,
Thank you for your feedback, we have sent you numerous emails with regards to your order as well as the customs delay we are experiencing. We are very frustrated and have 4 shipments stuck at customs, and this delay is out of our control. We do state on our website that we can experience delays from time to time. We have escalated this with the relevant parties.
I will also follow up internally with why emails have taken long to be rep**** to, but we do have a policy to reply to every email on our system.
We have contacted you telephonically to resolve this. Apologies for the inconvenience caused.