Still waiting for Refund

Item: Funky Tights
Rating: 1

I placed an order on 14 May 2017 for 2 pairs of leggings. I checked weekly on the progress of my order and it always said processing. I send an email on 14 June 2017 as the phones are always either ringing or just dead. I received an email back stating that I should have received an email from their system stating that there was a delay with customs. I never received it, but after my emails I received the email with a long explaination and different option that I could choose. Option 1 We will ship the tights to you as soon as they arrive – and will include a R50 voucher with your order as well as a gift to apologise for the delay. Option 2 You can choose to change your order to something else that we do have in stock. Option 3 – We really hope you won’t choose this one! We can refund you your money and let you know when the we have stock again? I decided to wait and chose Option 1. What a big mistake. No surprise as on 29 June 2017 I was still waiting and I decided to choose Option 3 as I was done with waiting. I was asked to send my banking details as I did the same day and then the long wait began again. On 4 July 2017 I send another email asking how long it takes to process my refund. I was told hat two payments run per week and I should receive my refund in 7 days. Again I waited. On 19 July 2017 I asked again how long until I receive my refund and I received no response. On 25 July 2017 I asked again when I will receive my refund and I got one long email below: Hi Monique, Thank you for your email. Please accept my apologies for the fact that your refund has taken so long, and that the service you have received is not up to standard. We are definitely not *****ing your money and I can assure you that you will receive your refund, it is just taking a little longer to be processed. Unfortunately we have taken a huge hit due to the customs delays we are facing and as a small business this has affected us very hard financially. We currently have 4 shipments stuck at customs the longest being there for 16 weeks. We have now had one of these returned to the supplier and due to numerous orders which were in this batch being cancelled we are just awaiting this refund from our supplier to enable us cashflow to refund you. We are also currently going through change of management and are downscaling our product range to enable us to catch up on refunds and orders, and then hopefully get off the ground again with an exciting new local range – to avoid the customs delays and importing costs. If you are interested I do have other stock on hand, that I could send out immediately for the credit that is due to you. Please let me know if you would like to see this list. Otherwise, we will try our utmost to refund you within the 7-14 days and will confirm as soon as it has been done. I trust that you appreciate the honesty and thank you for your patience. I think personally this is pathetic service. I keep on being asked if I would like other tights that they have in stock and I keep on saying no I just want my refund. I do not know how long I need to wait still. It has been almost 3 months that this has been going on.

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