Still Waiting for my Order

<p>I ordered 2 pairs of leggings on the 8th of Jan 2017. <br /><br /></p> <p>On 30 Jan I received an email saying that the order was stuck in customs and was offered the option of switching my order for something that was in stock in Joburg rather. I declined to switch as I didn't like any of the items that were in stock at the time. I said that I would wait for my order rather. I asked in a follow up email how long it would take and was given an estimate time of 2 weeks. <br /><br />On 15 Feb I received another email (after I had emailed to enquire about the status of my order) stating that they were still waiting for the shipment to be released from China and ended up re-ordering some items. I was told the items were due to leave China that week. </p> <p> </p> <p>I contacted Funky Tights again on the 28th of Feb to enquire about the status of my order. I was told that they were just waiting on the shipment to be delivered to their office and that they would send them out as soon as they got them. It was also in this communication that I was told that I would receive an email with a tracking order as soon as the tights were sent out. </p> <p> </p> <p>On the 13th of March I emailed them once again to ask about the status of my order. I mentioned the Feb 15th email and asked for an indication of how much longer the order would take. I mentioned in my mail that if I was going to have to wait another month, that I would prefer an email. I received a reply stating that DHL kept promising to deliver the shipment to the office "that week" and that they were just going by what DHL was telling them. </p> <p> </p> <p>On 17th of March I emailed to say that this was fine. I also enquired if the option to swop my order for items that were in stock was still available and if so, which items could I choose from.</p> <p> </p> <p>On 20 March I received a reply stating that my order had arrived and that it would go out THAT DAY. </p> <p> </p> <p>On 27 March I emailed again, this time asking for a tracking number so that I could track my order from my side. I was told that it would be sent shortly. </p> <p> </p> <p>I have still not received my email with a tracking number. On their Status section on their site, my order is still marked as "Not yet shipped".</p> <p> </p> <p>I feel as though I have been extremely understanding, patient and polite but everytime I ask about the order (which came close to R500), I get promises that dont seem to be delivered and I honestly dont know what else to do at this point. </p> <p> </p> <p>Surely if the order had gone out on the 20th I would have received some kind of notification or indication of where it was? The delivery address is in a major city so Im not quite sure what the issue is. </p> <p> </p> <p>If my order has in fact not been delivered / sent out, then I would prefer to be told rather that wait around for information.</p> <p> </p> <p>I shop almost exclusively online and have never had an experience like this. It is the first time Ive ever ordered something from Funky Tights. I don't like to complain or cause issues for anyone but it really hasnt been a great first impression.</p> <p> </p> <p>I understand that sometimes unforseen things can happen but all Im asking for is some kind of indication as to where my order is? </p> <p> </p> <p> </p>