****! WORST SERVICE EVER!!

<p>I ordered a special bundle in May. I was suppose to receive 2 jeggings and a scarve. Only one jegging arrived. I queried this with Felicity and she promised that she would send the other jegging. As I followed up , her next excuse was that they had courier problems and will use a new courier company from the 1st of July. Felicity said she will phone me to arrange for the other jegging to be sent. This never happened and I phoned and was offered a voucher to use as compensation for the bad service. Felicity would have sent the voucher code that same day, I AM STILL WAITING! I then cancelled the voucher, as I am never ever ordering anything from them again, and asked for a refund as my jegging is clearly not being sent. I sent my banking details and was told the refund will be made the next morning and I would receive an email to say when the accountant released the payment. I followed up again the next day and was told that the payment will still be released that same day. It never was! I then phoned Michelle and she said that she will personally load the payment as an immediate payment. This never happened. I phoned the next day for the proof of payment and Michelle said that she cant send me a proof as the payment wasnt sucessfully released to me yet, but it should reflect in my account before 12pm. I never received anything. I then phoned Michelle again the next day and she said the payment was sucessful and that she will send me the proof right away. I AM STILL WAITING! I tried to phone again the next day, but the lines where down. I sent am email to info@funkytights about the bad service and that I want my refund immediately and received a response a week later to say sorry for the inconvenience, but they are experiencing financial pressure due to shipments being stuck in customs. They do not have the cash to refund, but they are willing to send me a tight they have in stock. I theb opted for this option just to put an end to this issue. I waited another week for a response from Felicity to say that she will compile a list of tights I can choose from and that she would send it to me on Monday. Today is Saturday and I am still waiting!!!!! Please do not waste your money or your time with this company! They steel your money and make false promises!!!! </p>