no service no delivery
<p>I placed my order on the 13th of February 2017 and still no goods received. I have to constantly follow up on my order and their story keeps changing. I was told that i would receive my order on Monday when i follow up once again today apparently the shipment has not been released yet. I wrote a bad review on their Facebook Page today. The review just got taken down and enabled me to make any comments. Instead of solving the problem they hide it. Their goods being released at customs is not their customers problem. If you state on you website 7 - 14 days ,then it is the companies responsibility to keep the agreement.</p>
Hi Megan,
Thank you for your review we appreciate your feedback. As explained to you in the phone your order is in the shipment that is delayed.
We do state in our website that orders take around 7-14 working days and that we do experience customs delays from time to time, and did let you know about this and give you options to remedy this.
If you would prefer I can issue you a refund and let you know when we have the combo that you ordered in stock.
Thank you
Hi Megan,
Thank you for your review we appreciate your feedback. As explained to you in the phone your order is in the shipment that is delayed.
We do state in our website that orders take around 7-14 working days and that we do experience customs delays from time to time, and did let you know about this and give you options to remedy this.
If you would prefer I can issue you a refund and let you know when we have the combo that you ordered in stock.
Thank you
This has been resolved and your order has been sent out. Apologies again for any inconvenience caused.
This has been resolved and your order has been sent out. Apologies again for any inconvenience caused.